Responsible Gaming
Gaming Should Be Entertainment
At Grosvenor Casino, we believe gambling should only ever be enjoyed as a form of entertainment, not as a way to earn money or solve financial problems. It's important to gamble within your means and never risk money you cannot afford to lose.
Please gamble responsibly and only play for fun.
Age Verification
You must be 18 years of age or older to gamble legally in the United Kingdom. Gambling is not permitted for anyone under the legal age limit.
If you are under 18, please do not participate in any gambling activities. Parents and guardians are encouraged to discuss responsible attitudes towards gambling with young people.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate a problem with gambling:
- Spending more time or money on gambling than intended
- Chasing losses by continuing to gamble to recover money you've lost
- Hiding gambling activity or lying about the amount you're gambling
- Experiencing mood swings or irritability when unable to gamble
- Neglecting family, work, or other responsibilities due to gambling
- Borrowing money or using savings to fund gambling
- Feeling anxious or stressed about gambling debts
- Failed attempts to cut down or stop gambling
- Using gambling as an escape from problems or negative feelings
- Relationships affected by your gambling habits
If you experience any of these signs, please reach out for support immediately.
Self-Help Tools & Controls
Grosvenor Casino and affiliated platforms offer tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a limit on the amount you're willing to lose during a gaming session
- Reality Checks: Receive regular notifications during play to remind you how long you've been gambling and how much you've spent
- Time-Out: Take a temporary break from gambling for a period you choose (typically 24 hours to several weeks)
- Self-Exclusion: Permanently or temporarily exclude yourself from gambling accounts
Contact Grosvenor Casino's customer support team to activate any of these tools, or access them through your account settings.
Support Organisations & Resources
If you're struggling with gambling, help is available. The following organisations provide free, confidential support:
United Kingdom
- GamCare — Free support service for problem gambling
www.gamcare.org.uk
Telephone: 0808 8020 133 (free and confidential) - GamStop — National self-exclusion scheme
www.gamstop.co.uk
Register to exclude yourself from all licensed UK gambling operators - National Debtline — Debt advice and support
Telephone: 0808 808 4000 (free and confidential) - Gamblers Anonymous — Peer support meetings across the UK
Telephone: 07700 184682
International Support Services
- Australia: Gambling Help Online — www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council — www.responsiblegambling.org
- United States: National Council on Problem Gambling — www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) — www.bzga.de
Need Help? Reach Out Today
If you or someone you care about is struggling with problem gambling, please do not hesitate to seek help. Support is confidential, free, and available 24/7.
There is no shame in asking for help. Trained advisors are ready to listen and provide guidance towards recovery.